Refund & Cancellation Policy

This policy outlines the conditions under which refunds may be considered for vendors or service professionals ("you" or "vendor") who subscribe to lead packages on fapico.com ("we," "our," or "the Company").

1. Our Responsibility

Fapico Services is responsible for providing vendors with contact details of potential customers who have expressed genuine interest in the services offered by the vendor and are located within the vendor's service area. These contacts are referred to as valid leads.

We do not guarantee conversions or completed sales. All follow-ups, pricing discussions, and service closures must be handled directly by the vendor.

2. Valid Leads (Eligible & Chargeable)

A lead will be considered valid if the customer:

• Has requested the specific service you provide (e.g., plumbing, painting, carpentry, etc.)
• Lives within your registered or mutually agreed service area
• Shares a working contact number that can be reached within 48 hours
• Submitted the service request within the last 72 hours

3. Invalid Leads (May Qualify for Replacement or Credit)

You may classify a lead as invalid if it meets any of the following conditions:

• Switched Off/Invalid Number: The number is unreachable, switched off, or non-functional for more than 48 hours
• Incorrect Category: The customer requested a service different from what you offer
• Out-of-Area Lead: The customer is located outside your approved service pin code
• Duplicate/Fake Entry: The same user details appear multiple times or represent spam
• Customer Denial: The customer clearly states they did not request the service

⚠ Note: Leads where customers delay their decision, postpone service, or stop responding do not qualify as invalid.

4. Refund Eligibility

Refunds are generally not provided. However, in rare cases where Fapico Services fails to deliver valid leads as promised under the plan, a refund may be issued.

Refunds will be credited only to the vendor's Fapico Services wallet for use in future plans. No refunds will be issued via bank transfer, UPI, or other payment methods.

5. Plan Validity & Lead Carry Forward

• All lead plans come with a standard validity of 30 days from activation.
• Extended validity or lead carry-forward must be mutually agreed upon before payment.
• Unused or remaining leads may be carried forward only if this was pre-approved prior to the start of the plan.

6. Refund Procedure

Although we are confident in the quality of leads we generate, if we are unable to supply the committed number of valid leads, a partial refund may be issued after deducting processing charges.

To request a refund or report invalid leads:

• Email contact@fapico.com with the lead information and your concern
• Requests are reviewed within 3–8 working days
• If approved, refunds will be credited as wallet balance only

7. Situations Where Refunds Will Not Be Provided

Refunds will not be considered when:

• The vendor fails to call or follow up promptly
• The customer postpones service, rejects due to pricing, or changes their mind
• Issues arise after the service has already been completed
• The vendor is unavailable or chooses not to service the lead
• The plan expires and lead balance remains unused without prior carry-forward approval

8. Final Decision Authority

All refund and replacement requests are evaluated individually. Fapico Services reserves the right to approve or reject any claim. The decision made by Fapico Services will be final and binding.

For assistance, contact us at contact@fapico.com